User Guide
Our store sells both new and used items .
What does ``New'' mean? ▶︎▶︎▶︎In our store, it refers to new items purchased from wholesalers.
What does "Used" mean? ▶︎▶︎▶︎This refers to used items (reused items) that we have purchased in stores, etc.
■All items that do not have the word [New] in the title or other information on the product page are [Used].
■Some of the items sold as [Used] are in as good condition as new items, but because they are not purchased from a wholesaler, they are sold as "used items that have been previously owned."
■All sales prices include tax, except for new products.
Please check before ordering
Discounts, reservations, etc.
We do not offer any discounts or reservations for products that are on regular sale.
Regarding products that cannot be ordered (out of stock) and cancellations
The products sold in this shop are also sold in stores and at other online shops.
Depending on the timing, the item may be sold in store. In that case, we will inform you of the cancellation. If the ordered item is out of stock, or if there is an error in the listed price or content due to human error or system reasons, we will cancel the order without obtaining the customer's consent, approval or understanding if the item has not yet been shipped. Please note that we will not guarantee or compensate for any direct or indirect damages incurred in this case.
If you order two or more items at once and some of the items are out of stock, we will contact you by email to confirm your purchase.
If you agree, we will cancel the order for the out-of-stock item and ship the in-stock item.
About products on sale
We jointly sell and offer products in stock at Otakara Ichibankan Group stores.
■If you order items sold at each store separately, they may be delivered separately.
■For inquiries about stock availability, please use the "Ask about this product" button on the relevant product page. If you would like to contact us by phone, please contact the store listed under "Handling/Stock Availability."
Product condition and details
Some of the products sold as second-hand goods are in almost new condition, but please be aware that they are reused goods (second-hand goods that have been in someone's hands before) before making a purchase. If you have any questions, please feel free to contact us by clicking "Ask a question about this product."
■Accessories (tags, attachments, etc.) that are not shown in the images or descriptions are not included in the product.
■We cannot accept complaints or returns regarding damage that does not affect the product itself (missing product tags that should have been included, stains or scratches on the packaging) as defects on our part.
■We will try to describe any points that should be noted as much as possible, including images, but please note that we may omit descriptions of shallow stains or wrinkles that may disappear with washing, etc., in fashion items.
■ There may be cases where dirt or damage has been missed due to inspection. If this is discovered at the time of your order, we will contact you in advance.
<About electrical appliances>
In rare cases, depending on the store stamp and date on the warranty card attached to the product, the warranty period may still be in effect, but generally there is no manufacturer's warranty. In the unlikely event that the product is damaged or broken during use, please contact the manufacturer at the actual cost. Please note that we cannot repair or replace the product (※).
*If there is a replacement item of the same condition, we will exchange it.
About receipts
In order to avoid issues with duplicate invoices, we generally do not allow stores to issue their own receipts.
Receipts are used as proof of receipt under civil law, and the payment institution's statement or the delivery company's copy can be used as a receipt.
The following items can be considered as receipts:
● Credit card, ApplePay: Credit card statement ● Convenience store payment, bank transfer, PayPal: Receipts or statement issued by the convenience store, bank, or other payment institution where the payment is made ● Cash on delivery: Receipts issued by the delivery company
About Shipping
Timing of product shipment
Our store uses the Shopify e-commerce platform.
It depends on the payment method, but unless otherwise specified, items will be shipped on the same day (*Note 1).
■Credit card ⇒ Your order will be shipped within 1 to 3 days after your order is confirmed (*Note 2).
■Bank transfer ⇒ We will ship within 3 days after confirming your payment.
■Cash on delivery: Your order will be shipped within 3 days of confirmation.
■PayPal payment ⇒ Your order will be shipped within 1 to 3 days after your order is confirmed (*Note 2).
*Note 1) This only applies if the order has been confirmed (and is available for shipping) on the payment system by 10am.
*Note 2) Due to approval errors and other reasons, there may be delays in shipping or we may not be able to meet your desired delivery date.
About Shipping
You cannot specify the delivery company. The shipping method will be determined by our shop.
For delivery by courier, you can specify the desired delivery time.
■Morning (until 12:00) ■14:00-16:00 ■16:00-18:00 ■18:00-20:00 ■19:00-21:00
<About designated locations>
The item is either "Add to Cart" or in " Your Cart ".
This cannot be specified on the checkout (payment) page, so please return to the cart screen and specify it.
*Unless otherwise specified on the product page, items will generally be shipped by courier.
*We cannot accommodate requests other than those listed above. In addition, we cannot accept more strict delivery time requests because these are time-zone requests.
*We cannot accept requests for delivery dates that are more than 7 days after the order date. We will cancel your order after contacting you by email.
*For parcels that are sent by mail (Nekopos, Yu-Packet, Hikyaku Mail Service, etc.), it is not possible to specify a delivery date or pay by cash on delivery.
*We may not be able to meet your request in the event of a large number of orders, bad weather, traffic conditions, or rush hours such as the New Year holidays and Golden Week.
*If you are unable to receive your package at the time of delivery and the package management period at the nearest delivery company has expired, it will be returned to our store for a fee. If there is an error in the shipping information (name, address, phone number) you registered when placing your order and the package is returned to our store, we will unfortunately have to cancel your order. Please note that we will charge you separately for the shipping fee incurred for the return.
Shipping Fee
★We will cover the shipping costs for purchases totaling 3,980 yen or more.
*Even if the total amount of your purchase does not reach 3,980 yen due to the item you ordered being out of stock, we will still cover the shipping costs.
Honshu, Kyushu, and Shikoku Region
700 yen
Hokkaido, Okinawa and remote islands
1,200 yen
*Even if the product page says "Delivery by postal mail (Nekopos, Yu-Mail, Hikyaku Mail, etc.)," you will be responsible for the shipping fee, but you can change it to "delivery by courier." (*Note 4) If you wish to do so, please write so in the "Notes" field on the screen when placing your order.
*For cash on delivery payments, a handling fee based on the product price will be added.
*Additional shipping charges may apply for remote islands and some areas.
*Note 4) Even if the amount meets the shipping fee coverage amount set by our store, you will still be required to pay the shipping fee.
Regarding delivery by postal mail : Delivery dates and cash on delivery are not available for postal mail. In addition, the parcel will be delivered to a parcel box or postbox. We recommend that you lock the parcel to prevent theft.
■We strive to use binding and packaging that is unlikely to be lost or damaged during transport, but in the unlikely event that a product is lost or damaged, we will follow the terms and conditions stipulated by the shipping company.
Our company considers the shipping process, for which we are responsible, to be complete when the shipping company confirms that the item has been delivered. Please note that we are not responsible for any troubles caused by theft, loss, or damage after the shipping process has been completed.
If you require a more reliable delivery, please select delivery by courier service, which will incur an additional shipping charge.
Regarding shipping charges for returns <br/>We will cover the shipping charges for returns due to defects not listed on the product page, or the delivery of a product different from the order. The customer will be responsible for the shipping charges for returns due to personal reasons such as "the product was different from what I expected" or "the size did not fit."
Regarding confirmation of product arrival
When the product arrives (if the outer box is damaged), please check that the product is complete in the presence of the delivery person before accepting the shipment. Please note that we cannot take responsibility for any issues with transportation or delivery time.
Payment
Credit card
The total amount to be paid is the total product price + shipping fee (*Note 5) .
*Note 5) Shipping charges will be charged if the total purchase amount does not meet the amount set by our store or if you request a change in shipping method.
[Things to check]
■We only accept credit cards in the name of the person placing the order. We also cannot accept credit cards issued overseas.
■If the information registered on the credit card used by the person placing the order (card holder) differs from the delivery address (name, address, telephone number, etc.), we may contact you by telephone to verify your identity in order to prevent fraudulent use by a third party.
■Please note that if the system issues a card authorization error, we may ask you to change your payment method or cancel your order.
■For security reasons, we do not generally send credit card receipts. Please check the statement sent to you by your card company.
■If you cancel or return an order using credit card payment, you will be refunded by the card company after our store has completed the order cancellation procedure.Convenience store payment
How to use when paying at a convenience store *In either case, payments over 300,000 yen cannot be made.
Payment at Lawson/Ministop : Payments over 300,000 yen are not accepted.
■When paying in store, you will need the barcode or payment acceptance number and phone number, etc.
■When you make payment, you will be given a "payment receipt" in exchange for the payment, so please be sure to pick it up.
Payments at FamilyMart : Payments over 300,000 yen cannot be made.
■When paying in store, you will need the barcode or payment acceptance number and phone number, etc.
■When you make payment, you will be given a receipt in exchange for the payment, so please do not forget to pick it up.
Payment at Seico Mart : Payments over 300,000 yen are not accepted.
■When paying in store, you will need the barcode or payment acceptance number and phone number, etc.
■When you make payment, you will be given a receipt in exchange for the payment, so please do not forget to pick it up.
Payment at Daily Yamazaki : Payments over 300,000 yen are not accepted.
■You will need your "online payment number" when paying in store.
■When you make payment, you will be given a receipt in exchange for the payment, so please do not forget to pick it up.Cash on delivery (Japan only)
Please pay the delivery person when you receive the product.
*A separate payment fee will be charged for cash on delivery.
Payment fees (as of March 2025)
・Total amount: up to 9,999 yen Fee: 350 yen ・Total amount: 10,000 yen to 29,999 yen Fee: 450 yen ・Total amount: 30,000 yen to 99,999 yen Fee: 850 yen ・Total amount: 100,000 yen to 299,999 yen Fee: 1,300 yen[Things to check]
■If the total amount (product price, shipping fee, and payment fee) exceeds 300,000 yen (tax included), cash on delivery is not available and you will need to choose another payment method.
■If the product's "shipping address" is not the same as the orderer's address, you will not be able to select "cash on delivery" or "credit card payment" as the payment method.Bank transfer (within Japan only)
*Our store uses the digital payment platform KOMOJU.
The transfer destination will be an account in the name of " DEGICA Co., Ltd. " A virtual account is assigned to each transaction (order), and the designated account number is different for each order.
[Things to check]
The total amount to be paid is as follows:
・Total product price + shipping fee (*Note 6)
*Please note that bank transfer fees will be borne by the customer.
■Please check the automated email and complete the procedure. We will ship the item as soon as we confirm your payment.
■If payment is not made within 7 days of placing your order, your order will be cancelled.
*Note 6) Shipping charges will be charged if the total purchase amount does not meet the amount set by our store or if you request a change in shipping method.
Cashless payment
The following cashless payments are available:
■ PayPay PayPay ■ Rakuten Pay Rakuten Pay ■ MerPay MerPay ■ auPAY auPAY
PayPal (domestic and international)
PayPal Account | PayPal JPAfter placing your order, you will receive a "PayPal payment request email." Please follow the instructions to complete the payment.
We will ship the item as soon as we confirm your payment.
[Things to check]
■If you do not have a PayPal account, please press the "Debit or credit card" button on the PayPal payment screen.
■Please note that when you check out your shopping cart and see "Purchase Complete", the payment is not yet complete.
■Please make the payment within 5 days after receiving the "PayPal payment request email." If we are unable to confirm your payment, your order will be cancelled.
■Please note that due to the nature of the PayPal system, it is possible that the "PayPal payment request email" will arrive several hours to several days later.
